Most Popular Questions

Are Kinder Cloth Diapers sold with inserts?

All Kinder Cloth Diaper Co. reusable diaper covers and pocket style modern cloth diapers are sold without inserts.

Selling our diaper shells and inserts separately allows our customers to choose the style of absorbency they prefer.

When in stock, our bamboo or hemp cotton inserts can be added to any order.  

Providing our reusable diaper covers and pocket style diapers without inserts allows us to be able to offer our cloth diapers at a lower price point, making them accessible to more families. 

What size range do our diapers fit?

Kinder Cloth Diaper Co. pocket style reusable diapers are estimated to fit most babies between 7 and 60 pounds. Featuring a generous fit and 3 by 5 rise snap settings, our diapers are made to grow and adapt with your baby from birth to potty training.

Kinder Cloth Diaper Co. reusable cover style diapers have more traditional one size range and fit most babies from 8 to 40 pounds. 

In addition to Kinder, we also carry some international brands with different fit ranges.

How many reusable cloth diapers do I need?

The number of cloth diapers you will need varies based on a few factors. How old is your baby? How often will you wash your diaper laundry? Are you using cloth diapers full time or part time?

Take our short quiz to find out how many cloth diapers your family may need »

Can our diapers be used as swim diapers?

Pocket and cover style reusable diapers can be used as swim diapers, when worn without inserts, in shallow water with close supervision from an adult. 

Join our newsletter to be the first to shop the Kinder Cloth Diaper Co. Swim diapers, launching in early 2024.

What is the difference between pocket diapers and diaper covers?

Modern pocket diapers have a lining material between the insert and the child's skin. In a reusable diaper cover there is no lining material, but rather the absorbency touches the child's skin.

You can learn more about the benefits and differences of each style here » https://www.kinderclothdiapers.com/pages/pockets-vs-covers

Which insert is best for my baby?

For most families with newborns, our yellow or white 4-layer bamboo inserts are ample absorbency.

As baby grows and needs more absorbency then families will shift to using our blue or green inserts, either together or on their own.

All of our inserts are designed to work together as a system with snaps that can attach to one another.

Shop Inserts »

Tips for Washing Cloth Diapers

A Simple Cloth Diaper Wash Routine

This simple flow can be used to build most any cloth diaper wash routine.

  1. Remove solids into the toilet. This can done with a diaper sprayer toilet attachment, by physically shaking the diaper or by dunking the diaper in the toilet and "swishing" it around to remove the solids.
  2. Store dirty diapers in a pail or bag until wash day.
  3. Perform a prewash in your machine. We like to run my prewash with line 1 of Tide powder detergent and a normal, heavy cycle with warm water.
  4. Perform a main wash. We tend to run a heavy duty cycle with an extra rinse. For this cycle we will add line 1 of tide, sometimes line 2 if it's a particularly large load.

For more wash help, visit our TikTok page.

How to prep new reusable cloth diapers and inserts

We recommend that all of our wearable items are washed at least one time before wear.

For our inserts, we recommend 3 wash cycles before they are expected to perform their best. Our inserts may can contain natural oils that will wash away after a few cycles.

You can absolutely use inserts after just one wash, but note that they may not be their most absorbent until they've been washed a few times. Many families wash once with the expectation that the product will become more absorbent over time.

How to Bleach Sanitize Cloth Diapers

1. Begin with clean cloth diapers. Ensure that your diapers have been washed and rinsed thoroughly before sanitizing. Note that sanitizing is not a remedy for detergent build up. 

2. Dilute bleach in cold water. Use a bleach that is labeled as a disinfectant for effective sanitizing of your modern cloth diapers. Ensure that the bleach you choose is at least 5.25% sodium hypochlorite. You can find this information on the packaging.

3. Soak the cloth diapers in your diluted bleach solution for at least 15 minutes, but no longer than one hour. Excessive soaking for long periods of time, such as overnight, is not necessary and may cause unnecessary wear on the lining or elastics of your diapers. Be sure that each diaper is fully submerged for best results.

4. Rinse with warm water, followed by a warm wash cycle in your machine to remove any excess bleach. Sometimes bleach may irritate your baby's delicate skin—be sure to rinse all cloth diapers well to ensure that all of the bleach is removed. 

5. Dry as desired. We recommend air drying or tumbling dry on low or no heat. 

Cleaning Cloth Diapers Affected by Insects
  1. Begin by rinsing the maggots from the soiled cloth diapers with cold water. This can be done indoors, into the toilet with your diaper sprayer or outdoors with a garden hose. 
  2. After rinsing off the maggots, do an initial rinse of the soiled cloth diapers in your washing machine. You can add a small amount of bleach to the rinse cycled if it makes you feel more comfortable. It is important to follow the manufacturer instructions on the packaging for the bleach product that you purchase to ensure that you do not add too much.  
  3. Wash and dry the affected cloth diapers as you normally would utilizing both your normal pre-wash and main-wash cycles. 

Problem with my Order

Can I return an unwanted item?

Unfortunately, due to the personal nature of our products we do not allow returns or refunds for any reason other than manufacturer defects.

In the event of a defective item we will replace the item if possible or accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric.

We always aim at making sure our customers love our products, but if you do need to help with an order, send us an email directly and we’ll do our best to help you.

Learn more about our return policy »

An item I received is damaged or defective

In the event of a defective item we will replace the item if possible or accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric.

Please email us with a photo of your defective product to begin the replacement or refund process. 

You can do this by replying to your order confirmation email, opening a chat with our website chat assistant or emailing help@kinderdiapers.com

I received the wrong item or an item is missing from my order

Please email us as soon as possible so that we can get the right item sent out to you. 

You can do this by replying to your order confirmation email, opening a chat with our website chat assistant or emailing help@kinderdiapers.com.

My coupon isn't working

At this time, we do not accept more than one offer or promotional code per order.

As part of our regular promotions we offer an automatic Basics Bundle discount of 10-20%. This offer is automatically applied to carts that include 3 or more "Basics" items. This automatic Basics Bundle discount will override the coupon entry field at checkout.

At this time, it is not possible to combine our basics offer with another promotional offer, like Kinder point coupons.

Duplicate Payments

When you make a purchase with a credit or debit card, the merchant first obtains an authorization from your bank or card issuer. This initial authorization creates a temporary hold on the funds, which appears as the first pending charge on your statement.

Later, the merchant will process and settle the final transaction amount. This second pending charge reflects the actual amount that will be charged to your account. While you may see two pending charges temporarily, rest assured that the payment will only process and post one time to your account balance.

The initial pending authorization hold will automatically drop off once the final transaction amount is processed and settled by the merchant. This is a standard practice in the credit card industry and is intended to ensure sufficient funds are available and to protect against fraud. You will not be double-charged for this purchase.

Shipping Help

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will be determined by carrier and destination address.

Shipping costs do not include duties and customs fees.

International shipping rates may fluctuate and will be automatically determined at checkout by the shipping carrier.

How long will it take to get my order?

Orders processed here in Pittsburgh will ship within 7 business days and typically arrive at their domestic destinations within one week of shipment.

Overseas and international deliveries can take anywhere from 7-30 days. Tracking information will be provided in your shipping confirmation email.

What shipping carriers do you use?

We ship via the United States Postal Service and UPS most often. You will be offered the opportunity to select a shipping carrier and speed at checkout.

Help! My Package is showing as delivered, but I can't find it?

Sometimes USPS packages are marked delivered before they've actually been dropped off. We typically recommend that you try contacting your local post office, as they we be able to better assist you in locating your package.

Here is what the USPS website says about confirmed delivery updates:

We apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered but you can't find it:

  • Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors and any locations where the package could be placed
  • Check your mailbox again as some packages come separately from your regular mail.
  • Check with others in your house that may have accepted it.In rare cases, a package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a  service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

If your package does not arrive in the next 2-3 business days, a Route insurance claim may be filed via this link: https://claims.route.com/

Orders that do not contain Route shipping insurance are not eligible for reshipment of lost or stolen packages through Kinder.

Gift Cards

How are gift cards delivered?

All of our gift cards are delivered via email to the purchaser. The purchaser can then forward the gift card to their loved on for use on the Kinder website.

How to Purchase a Gift Card
Do Kinder Gift Cards Expire?

No, our gift cards do not have expiration dates or fees.

Kinder Points

My code is not working

As part of our regular promotions we offer an automatic Basics Bundle discount of 10-20%. This offer is automatically applied to carts that include 3 or more "Basics" items.

This automatic Basics Bundle discount will override the coupon entry field at checkout. At this time, it is not possible to combine our basics offer with another promotional offer, like Kinder point coupons.

Kinder points coupons will be saved in your account dashboard.

Manufacturing

Where are Kinder products made?

All of our products are thoughtfully designed in Pittsburgh and produced with our manufacturing partners in China.

Does Kinder PUL Contain PFAs?

PUL is a type of fabric that is often used for its waterproof properties. It is made by bonding a polyurethane film to a fabric, typically polyester or cotton. At Kinder, we use a heat bonding process to create all of our PUL, which avoids the use of potentially harmful chemicals.

Product Warranty

We are committed to providing high-quality, reusable products that last. We offer a 30-day manufacturer's warranty from the date of delivery on all Kinder products.

The manufacturer's warranty covers defects in the product that appear before or after the first wash, including defects to the fabric, snaps, or stitching. However, this warranty does not cover defects caused by misuse or improper wash and care.

The warranty period ends 30 days after the products have been delivered. If you are purchasing for a baby that is not yet born, please inspect the items carefully upon delivery.

This warranty is only applicable to the original purchaser and does not cover issues such as leaking, odor, fit, fading, staining, normal wear and tear, or defects resulting from misuse or improper washing.

We are confident in the quality of our products and are committed to providing the best possible customer service. If you have any questions about our warranty or quality guarantee, please do not hesitate to reach out to us.

For further details, please refer to our complete terms and conditions in the footer below.

Artwork & Prints

Where do you find the artists you work with?

We carefully curate our artist network. Often times, we reach out to artists to inquire about licensing their work. Sometimes, artists reach out to us with ideas for collections.

If you're an artists that is interested in working with us, please fill out our artist survey »

Why don't you have any Disney or Character prints?

Short answer: Legally licensing art from big corporations, like Disney or Nickelodeon is far too cost prohibitive for small businesses like Kinder.  

Longer answer: We know that there are other small businesses running prints like this. Creating or buying art that features any copywrited or licensed characters from your favorite shows or movies is against the law and unethical unless sourced directly from the license holder.

These characters, popular phrases and even lyrics to songs are considered intellectual property and cannot be used for commercial use without the proper licensing.

For example, one cannot run a print featuring the characters from Finding Nemo unless purchased directly from Disney. Buying a print from a small creator on Etsy who has illustrated Nemo is also illegal and simply not worth the risk. 

When will the print I love be back in stock?

We do our best to curate a collection of prints that everyone will love and re-release prints that have a positive response from our community.

Join our discord community to help choose retired prints that might re-release next.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@yourstore.com