Refund policy

We want you and your little one to love everything you get from Kinder. If something's not quite right, we're here to make it easy.

This policy covers orders shipping within the United States. International and APO/FPO orders are final sale and aren't eligible for return, exchange, or warranty claims.

Since cloth diapers handle bodily fluids, we can only accept them back if they are unwashed and unused. Returns will be inspected once they arrive.

We reserve the right to refuse returns that do not meet these requirements or fall outside the return window. Any item that appears to have been washed or used will be disposed of according to our sanitary guidelines and a refund will not be issued. 

Shipping

US orders: Flat rate of $6.95, included on every order shipping within the United States. This covers easy returns and package protection, so you can shop with peace of mind.

International orders: Flat rate of $50. International orders are final sale. 

Customs & Import Duties

For international orders:

  • Customs duties, taxes, and fees may apply depending on your country's regulations
  • These charges are the responsibility of the recipient and aren't included in the product price or shipping cost
  • Please check your local customs regulations before placing your order
  • If package is denied at the border, shipping fees will not be refunded

Returns, Made Simple - 30 Day Policy

Change of heart? No worries. Eligible items can be returned within 30 days of delivery, as long as they're unwashed, unused, and (if applicable) still in their original packaging.

Within that 30-day window, you choose what works best for you:

  • Store credit
  • Full refund

Return shipping: Return labels are on us. Return labels are valid for 30 days from the day the return is processed. The original $6.95 shipping charge is nonrefundable. 

Ready to send something back? Get started with our customer success team in the chat box in the bottom left corner. 

Return deadline: Please mail your return within 30 days of the date your return is approved. If your return has not been mailed within that timeframe, your return request will be closed and considered canceled. 

Our 30-Day Warranty

Every Kinder item is backed by a 30-day warranty against manufacturing defects, starting from your delivery date. If something seems off, let us know as soon as you spot it, whether that's right out of the box or after the first wash.

We call these true manufacturing defects:

  • Damaged or delaminated PUL
  • Broken or missing snaps
  • Faulty seams, stitching, or elastics
  • Fabric flaws

Everyday wear and tear, accidental misuse, or damage from improper washing/drying fall outside what our warranty covers. See our Wash & Care tips for how to keep your diapers happy.

Your remedy, your call: a free replacement or store credit. No restock fee either way, and return shipping is always on us.

Start your claim by heading over to the chat bot in the corner of our site and connecting with our customer success team. Just share a few photos, pick your remedy, and they'll get your claim taken care of. 

Returning a Gift?

We get it: sometimes gifts don't turn out as planned. Maybe it's a duplicate, the wrong size, or just not quite the right fit for your family, and that's more than okay.

If you received a brand-new, unused item as a baby shower gift, you have 90 days from the original purchase date to exchange it or turn it into store credit after a quick look-over.

To process your gift return, we'll need the name, order number or email of the original purchaser. Don't have any of those handy? No problem. Just head over to the chat bot in the corner and message our customer success team, and they'll help you figure it out.

What We Can't Take Back

To keep things safe and sanitary for every family, these items can't be returned:

  • Skin care products
  • Clearance items
  • Items marked Final Sale
  • eGift Cards 
  • Washed, worn, or used items
  • Items past the 30-day window
  • International or APO/FPO orders

When Will My Refund Show Up?

Once we've processed your refund on our end, most banks take 3 to 10 business days to get it into your account. Still don't see it after 10 business days? Your bank or card provider can usually track it down from there.

Something Damaged, Missing, or Just Not Right?

We know how disappointing it is to open a package and find it's not what you ordered. Please take a peek as soon as your order arrives, and if anything's off, head over to the chat bot in the corner and our customer success team will assist you. 

Package Missing or Lost? 

This is so frustrating! We are here to help you through this process. Please head over to our chat bot in the bottom corner and select Missing Package. Our Customer Success team will be happy to assist you. 

Double-Check That Address

We ship to whatever address is entered at checkout, so it's always worth a quick double-check before you hit "place order." If a package comes back to us due to an incorrect or incomplete address, we're happy to reship it (for an added shipping fee) or refund you minus the original shipping cost. Once an order is shipped to the address provided at checkout, we consider it fulfilled. We're not able to offer a reshipment or refund for address entry errors. Address errors are not eligible for shipping insurance claims.

Need to Cancel an Order?

Life happens, we get it. We can cancel an order up to 24 hours after the order is placed as long as it has not been fulfilled. Just reach out to us via our chat in the bottom corner or email us right away at help@kinderdiapers.com with your order number and the email used at checkout, and we'll take care of it. Once an order is packed, we're not able to modify or cancel it. We also reserve the right to cancel any order that looks fraudulent or misuses a promotion.

Shopping on Amazon?

Orders placed through our Amazon store follow Amazon's own return and refund policies. Please start your return or refund request through your Amazon account first. Our team is always happy to help if you need us after that. 

Warranty issues with an amazon purchase, please reach out to our team in the chat bot in the bottom corner and select Warranty Issue.