Shipping policy

Order Processing Time: 

At Kinder, our standard order processing time is 3-5 business days for items stocked in our Pittsburgh location. This is the time that it takes for our team to prepare and package your order before the carrier receives it. Orders received after 5PM EST will begin processing the following business day. Please note that this processing time does not include weekends or holidays. 

During peak seasons or promotional periods, there may be slight delays in order processing and shipping. We appreciate your understanding and patience. During holiday breaks our fulfillment team may be granted additional time off to spend with their loved ones. Please see our Holiday Hours page for the most up to date holiday fulfillment information. 

Shipping Rates:

Beginning September 15, 2026 all US orders will be charged a shipping fee of $6.95. Orders will ship via USPS, UPS, FedEx, or DHL as selected by Kinder.

Customers have the option to upgrade their shipping carrier or shipping class during checkout, but please note that doing so will increase the cost of shipping. 

The $6.95 shipping fee for all US orders will include free returns and package protection. Please contact our customer success team at help@kinderdiapers.com  if you have any questions. 

International Orders

International orders are charged a shipping fee of $50.00 dollars. 

For international orders, please be aware that customs duties and fees may be collected upon delivery by the carrier. These additional charges are the responsibility of the buyer. Kinder Cloth Diaper Co. cannot be held liable for these extra costs. Should an order be returned to sender due to non-payment of customs duties and fees, both the return shipping cost and the original shipping cost will be subtracted from any refund issued.

Customers have the option to upgrade their shipping carrier or shipping class during checkout, but please note that doing so will increase the cost of shipping. 

We reserve the right to not ship to certain areas, in the event that shipping charges are too costly. 

Order Tracking: 

Once your order has been shipped, you will receive a shipment confirmation email notification within our standard processing window of 3-5 business days. The shipping confirmation email will contain your order tracking number, which you can use to track the progress of your shipment.

If for any reason, you misplace this tracking number, you can email our customer service team at help@kinderdiapers.com and an agent will happily resend it. 

If your tracking number has not been updated on the carrier’s website for more than 7 business days, please contact our customer success team via the chat box in the bottom corner or email at help@kinderdiapers.com.  

Address Errors: 

Kinder is not responsible for packages delivered to an address that is incorrectly input at checkout. It is the customer's responsibility to ensure the accuracy of the shipping address provided during the ordering process. We strongly advise all customers to double-check their shipping address before placing an order. This simple step can prevent delivery issues and ensure you receive your package in a timely manner.

If you realize you've entered an incorrect shipping address after placing your order, please contact us immediately. We may be able to edit your address if the order has not yet entered the fulfillment process. Once a shipping label has been generated for your order, it becomes the customer's responsibility to intercept or locate the package upon delivery. Kinder cannot alter the shipping destination after this point in the process.

Please note that Kinder does not offer refunds or replacements for orders shipped to incorrect addresses provided by the customer at checkout. We appreciate your understanding and cooperation in ensuring accurate shipping information. If an order is returned to sender, Kinder will contact you to explain reshipment options.

Shipping Insurance will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address. Additional shipping fees may apply. 

Shipping Insurance:

All orders include a $6.95 shipping charge, which covers Package Protection for your shipment.

What's Covered

  • Lost packages — if your package is lost in transit, we'll file a claim on your behalf and resolve it with a replacement or store credit.
  • Damaged packages — if your order arrives damaged, we'll do the same.
  • Stolen packages — if tracking shows your package as delivered but it never arrived, this is also covered, provided it's reported promptly (see below).

How to Report an Issue

Contact our customer support team as soon as you notice a problem. For packages marked "delivered" that you never received, please report this within 10 days of the delivery date, as coverage is time-sensitive. A signed statement confirming non-receipt will be required, and in some instances a police report may be required. 

International Orders

Package Protection extends to international orders shipped from the US, though lost-package claims for international shipments require a longer waiting period before they can be filed compared to domestic orders. Orders shipped to countries under U.S. trade sanctions are not eligible for coverage.

What's Not Covered

  • Packages delivered correctly to an address provided by the customer that was incorrect or outdated
  • Buyer's remorse or wanting a different item 
  • Product defects