Returns + Shipping
Due to the personal nature of cloth diapers, we do not accept returns for any reason other than manufacturer defects. This policy is in line with industry standards and is designed to ensure the safety and hygiene of our customers and their children.
If you receive your order and are dissatisfied with the merchandise because it is defective, you may return your item for a full refund, or a replacement within 7 days of receipt. Please use the website chat feature in the bottom left hand corner to initiate a return or exchange.
In the event of a defective item we will accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, missing or damaged snaps or fabric. Returns must be in original packaging (if applicable), unused, unwashed, and unprepped. Due to the personal nature of cloth diapering, we do not accept returns that have been used or have any kind of discernible odors. (Laundry detergent, Perfume, Air freshener, Cigarette smoke, etc.) It is the buyer’s responsibility to pay return postage unless otherwise discussed with Kinder.
Ship your return/exchange to:
Kinder Cloth Diaper Co.
713 Seco Rd.
Monroeville, PA 15146
Please make sure to include the original packing slip OR a note with your order number, email address, and reason for return. Lack of information may delay your refund.
*Returns will be refunded to the original payment form.
Would you like to exchange a new defective item? Please reach out to use prior to doing so, so that we can ensure that we have the product you would like to exchange for. Please make a note in your return package what product that you would like to exchange for. The exchange will be processed upon receiving the return.
Exchanged items must follow the guidelines for a return listed above.
Return Shipping of Returns/Exchanges:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We ship only to the address provided. If you incorrectly enter the wrong address please reach out to us before your item ships. We cannot assume responsibility for any errors in the entering of your address during the checkout process. If the error is unable to be fixed prior to shipping, Kinder Cloth Diaper Co. assumes no liability for lost/missing items due to wrong address information.
At Kinder, we understand that sometimes plans change. We offer a cancellation policy that allows you to cancel your order within 24 hours of placing it, as long as the product has not yet shipped.
To cancel your order, please contact our customer support team at firstname.lastname@example.org or open a chat with our customer service team using the chat icon in the bottom left hand corner of the screen.
In-stock items will ship within three to five business days. We ship packages using both the United States Postal Service and UPS. For more information on shipping, please visit: https://www.kinderclothdiapers.com/policies/shipping-policy
Our return policy is subject to change, and any updates will be communicated on our website. We reserve the right to refuse any returns that do not meet our return policy requirements.