Returns + Shipping
Returns
Unfortunately, due to the personal nature of cloth diapers and baby products we do not allow returns or refunds for any reason other than manufacturer defects.
If you receive your order and are dissatisfied with the merchandise because it is defective, you may return your item for a full refund, or a replacement within 7 days of receipt. Please use the website chat feature in the bottom left hand corner to initiate a return or exchange.
Returns
In the event of a defective item we will accept returns for full refund of the item price, excluding shipping, within 14 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric. Returns must be in original packaging (if applicable), unused and unwashed.
Due to the personal nature of cloth diapering, we do not accept returns that have been used or have any kind of discernible odors. (Perfume, Air freshener, Cigarette smoke, etc.) It is the buyer’s responsibility to pay return postage.
Items sent back to us that fall beyond our return/exchange guidelines will not be refunded or exchanged. Should you want to keep the product, you must make arrangements for us to ship it back at your own expense.
Ship your return/exchange to:
Kinder Cloth Diaper Co.
2366 Golden Mile Hwy,
#424
Pittsburgh, PA 15239
Please make sure to include the original packing slip OR a note with your order number, email address, and reason for return. Lack of information may delay your refund.
Returns will be issued as a refund to the original payment form less any shipping fees.
Exchanges:
Would you like to exchange a new defective item? Please reach out to use prior to doing so, so that we can ensure that we have the product you would like to exchange for. Please make a note in your return package what product that you would like to exchange for. The exchange will be processed upon receiving the return.
Exchanged items must follow the guidelines for a return listed above.
Return Shipping of Returns/Exchanges:
The buyer is responsible for paying return shipping costs. Initial shipping costs are nonrefundable. If you receive a refund, the initial cost of shipping will be deducted from your refund.
We ship only to the address provided. If you incorrectly enter the wrong address please reach out to us before your item ships. We cannot assume responsibility for any errors in the entering of your address during the checkout process. If the error is unable to be fixed prior to shipping, Kinder Cloth Diaper Co. assumes no liability for lost/missing items due to wrong address information.
If an order is returned to Kinder due to an incorrect or insufficient shipping address, the order may be reshipped at the customers expense. A new invoice for the cost of reshipping will be provided.
Cancelations:
At Kinder, we understand that sometimes plans change. We offer a cancellation policy that allows you to cancel your order within 24 hours of placing it, as long as the product has not yet shipped.
To cancel your order, please contact our customer support team at help@kinderdiapers.com or open a chat with our customer service team using the chat icon in the bottom left hand corner of the screen.
Shipping:
In-stock items will ship within three to five business days. We ship packages using both the United States Postal Service and UPS. For more information on shipping, please visit: https://www.kinderclothdiapers.com/policies/shipping-policy
Our return policy is subject to change, and any updates will be communicated on our website. We reserve the right to refuse any returns that do not meet our return policy requirements.
